Frequently Asked Questions
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Everything you need to know about our services, membership plans, and the team caring for your pet.
Services
8 questions
We offer daily dog walking, dog walking adventures and excursions, puppy care, dog training and behavior support, cat sitting and small pet visits, and vacation pet services. All services are available on-demand or as part of a recurring membership plan. Every service begins with a complimentary meet-and-greet.
On-demand bookings should be made at least 48 hours in advance for standard services. For vacation care, we recommend booking at least two weeks ahead, especially during holidays and peak travel seasons. Members get priority access to all time slots, including last-minute openings, so this is rarely an issue for recurring clients.
We serve clients across Seattle and the greater Eastside, including Capitol Hill, Fremont, Ballard, Queen Anne, Magnolia, Green Lake, Ravenna, Madison Park, Madrona, Wallingford, South Lake Union, Eastlake, First Hill, Montlake, Phinney Ridge, and Bellevue. If you're not sure whether we cover your area, reach out and we'll confirm.
Membership and recurring clients always have a designated backup caregiver who has already met your pet and reviewed your care notes. We never send a stranger on short notice. For on-demand clients, we'll notify you immediately and provide a vetted alternative with full profile access before confirming any substitution.
Yes. We routinely care for households with multiple dogs, cats, or a mix of species. Multi-pet households are covered under a single visit rate with a small additional-pet fee depending on the service type and your plan. Please list all pets in your intake form so we can match you with a caregiver comfortable with your full household.
Every caregiver on our team passes a comprehensive background check before their first assignment. We carry full liability insurance covering all in-home and outdoor services. Our caregivers are also covered under a professional pet-care policy for incidents involving injury or property. Documentation is available on request.
Yes — our Vacation Pet Services include overnight stays at your pet's home, so they sleep in their own bed while you're away. We do not operate a kennel or facility-based boarding. This in-home approach significantly reduces stress, particularly for older animals and those with anxiety or medical needs.
Dog Walking Adventures are extended, enrichment-focused outings — typically 60–90 minutes — to off-leash parks, trails, and natural areas across the Seattle area. Adventures are kept to small groups of behaviorally compatible dogs. Your dog receives a detailed post-adventure report, photos, and a GPS map of the route.