Frequently Asked Questions

Earlier is better, especially around holidays. Members can book On-Demand services up to 30 days ahead at Tier 1, 45 days at Tier 2, and 60 days at Tier 3. We do our best to fit in last-minute requests, but we can't guarantee coverage.

On-Demand services cover much of north and central Seattle, plus Shoreline, Richmond Beach, Lake Forest Park, Kenmore, Bothell, Mountlake Terrace, Edmonds, Lynnwood, and Mill Creek. Our service areas page lists every neighborhood. Memberships are opening neighborhood by neighborhood, with limited spots in each area to maintain quality of care and reliable coverage.

Another trained team member who follows the same approach covers the visit. Members have a dedicated Care Team working from a shared plan for their dog, so the routine stays consistent when someone is out.

Yes. We care for households with more than one dog, cat, or small pet, and each additional pet carries an extra fee. Membership walks can include every dog in your household, but we never group dogs from different households. List all of your pets on the intake form.

Yes. Every team member passes a background check, and everyone on our team is a Pet Care Club employee. We're also fully insured and bonded.

No. We don't offer overnight stays or boarding. Cats and small pets can have in-home visits once or more each day while you're away.

Adventures are private outings available to all member tiers that take your dog beyond their usual routine to a trail or park. Options include Private Trail Hike Adventures, Private Park Excursions, and Doggy Discovery Excursions. Every outing is for your household only.