Classic Walk Bundles: Scheduling & Policies

Service weeks run Saturday through Friday, and bundles are billed one week ahead.

Send any changes for the coming week by Wednesday. Once your invoice goes out on Thursday, the week is set.

Each week is billed as scheduled, since your bundle reserves those days for your dog.

We'll let you know and retry the charge. That week's walks start once the payment clears.

If the payment isn't resolved within five business days, we add a one-time $25 declined payment fee and hold your recurring days through the end of that service week. After that, we may release your days to another household.

Yes. Bundle walks aren't canceled or refunded, but with at least 24 hours' notice, we'll credit the walk and reschedule it in the current or following service week, subject to availability. You can reschedule one walk per service week, and credits can't be saved or carried forward.

If we have no availability in that window, we'll extend your credit by one more week so the walk isn't lost.

With less than 24 hours' notice, the walk is used as scheduled, since our team's time is already reserved. If you'd like a replacement, we can book an On-Demand walk at our On-Demand rate. Please still tell us as early as you can so we can plan the day.

If your dog is unwell, keep them home and let us know.

We'll credit that walk to your account. Credits must be used within 30 days.

Yes. Bundles include a planned travel allowance instead of a credit system, so nothing is banked or carried forward.

Advance Vacation Pause: With at least 7 days' notice, you can pause your bundle for up to two full service weeks per calendar year.

Paused walks come off your invoice before it's created, so there's nothing to credit back later.

What “two weeks” means:Two complete Saturday to Friday service weeks, covering every walk scheduled in them. A three-day bundle pauses six walks, and a two-day bundle pauses four.

Your rate and recurring days are held while you're away.

Pauses longer than two weeks, or with less than 7 days' notice, follow our normal billing and cancellation terms.

Email us at least 14 days before you want to stop. Your bundle ends at the close of the service week in which those 14 days run out, and you won't be billed for any week after that.

Once your bundle ends, your recurring days open up to other households. You can book On-Demand walks anytime or start a new bundle later, based on availability.

Yes, once Canine Behavior & Enrichment Memberships open in your neighborhood and a spot is available. Join the waitlist, and when memberships open in your area, we'll talk through what membership would look like for your dog.